At Fire & Salt, we are committed to providing our customers with high-quality products and exceptional service. We stand behind the quality of our goods and prepared foods. To ensure fairness and maintain our high standards, we have established the following strict refund and exchange policy:
- Exchanges Only:
We do not offer cash refunds. We only provide exchanges for products or prepared foods that are damaged or stale upon receipt.
- Eligibility for Exchange:
- Products must be in their original packaging and unopened.
- Prepared foods must be in their original containers and untouched.
- The item must be within its expiration date or "best by" date.
- Time Limit:
Requests for exchanges must be made within 24 hours of purchase or delivery for perishable items, and within 3 days for non-perishable items.
- Proof of Purchase:
A valid receipt or proof of purchase is required for all exchanges.
- Inspection:
All returned items will be inspected by our staff to verify the claimed damage or staleness.
- Exchange Process:
- If an exchange is approved, customers may choose an item of equal or lesser value.
- If choosing an item of greater value, the customer must pay the difference.
- Non-Exchangeable Items:
Custom orders, special order items, and clearance items are not eligible for exchange.
- Food Safety:
For food safety reasons, we cannot accept returns on any food item that have been opened, partially consumed, or removed from our premises, regardless of the reason.
- Final Decision:
Fire & Salt reserves the right to make the final decision on all exchange requests.
By making a purchase from Fire & Salt, you agree to comply with this policy. We appreciate your understanding and cooperation in maintaining our high standards of quality and service.
